Question 1

Are your phones new or used?

Accepted Answer

They are verified pre-owned devices. Every phone is a one-of-a-kind unit that goes through our verification process — IMEI check, carrier/lock check, and battery measurement — before it can be listed. The condition badge on each listing tells you exactly what to expect.

Question 2

What do the condition badges mean?

Accepted Answer

Like New (green) means minimal wear with strong battery health, typically 95%+. Very Good (blue) means light wear and 80–94% battery. Good (yellow) means visible wear or lower battery health but fully functional. The measured battery percentage is shown right on each listing.

Question 3

How do I actually buy a phone?

Accepted Answer

Tap "Buy Now" on any listing to check out instantly with a card or Cash App — enter your shipping address at checkout and we ship within 1-2 business days with tracking. Prefer to talk first? Tap "Text to Buy or Ask a Question" or call 561-319-3546 and we will handle it directly.

Question 4

How does the trade-in estimate work?

Accepted Answer

The estimator covers 160+ phone models — iPhone, Samsung, Pixel, OnePlus, Motorola, and LG — and prices offers from current market data based on your model, storage, condition, carrier status, and battery health. We buy any phone in any condition, including cracked or locked-out devices. The final offer is confirmed after we inspect the phone; if you do not like the number, there is no obligation — you get your phone back.

Question 5

Can I mail in my phone for a trade-in?

Accepted Answer

Yes. Get your estimate on the site, text us to accept, and we email you a prepaid shipping label — shipping costs you nothing. Once your phone arrives, we run the same verification we use on everything we sell, confirm the final offer, and send your payment by Cash App or PayPal (cash if you are local). If the offer changes after inspection and you decline it, we ship your phone back to you at no cost.

Question 6

Do you offer a warranty?

Accepted Answer

Yes. Repairs are backed by a 90-day warranty, and every phone we sell comes with a 30-day guarantee. If something is not right, text us and we will make it right.

Question 7

Do you repair tablets and watches too?

Accepted Answer

Yes — phones, tablets, and watches. Send the model and what happened through the repair form (or just text us) and we will come back with a diagnosis and quote before any work starts.

Question 8

What is a VIP Club?

Accepted Answer

It is a monthly discount-and-perks membership — not insurance and not a repair contract. Members get a standing discount on every repair we do, a free screen protector each year, and priority scheduling. Pricing is tiered by device: $5.99/mo for older or budget phones, $9.99/mo for current mainstream phones, and $14.99/mo for Pro/Ultra/Max flagships. Foldables are not eligible. Cancel anytime.

Question 9

How do I enroll in a VIP Club?

Accepted Answer

Two ways. Easiest: add it with one tap when you buy a phone from us — it registers to that phone automatically and your member discount starts right away. Or enroll your current phone: at checkout you enter the device model and IMEI (dial *#06#), then text us so we can register it. Your repair discount applies immediately on any repair.

Question 10

Is my data safe when I sell or repair a device?

Accepted Answer

Before selling or trading in, back up your device, sign out of Find My iPhone, and factory reset it — our prep checklist walks you through it. Every phone we resell is wiped and reset before listing.

Question 11

Where are you located?

Accepted Answer

We are a locally owned South Florida business based in West Palm Beach, FL. We are text-first — reach us anytime at 561-319-3546 to arrange a local drop-off or a prepaid mail-in label. Trade-ins by mail work from anywhere.

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